Terms & Conditions

Terms & Conditions – Free Ear Wax Removal for Pension Card Holders
By participating in our Free Ear Wax Removal Offer, you agree to the following terms and conditions:

1. Eligibility
   o This offer is available exclusively to individuals who hold a valid Australian Pensioner Concession Card.
   o Clients must be eligible for the Australian Government Hearing Services Program (HSP) and agree to receive ongoing hearing care through our clinic.
   
   
2. Offer Conditions
   o To qualify for the free ear wax removal service, the client must undergo a comprehensive hearing assessment at our clinic.
   o The hearing test is conducted under the Hearing Services Program (HSP), subject to eligibility criteria.
   o Clients must nominate our clinic as their hearing services provider for continued hearing care under the HSP.
   
   
3. Limitations & Exclusions
   o The free ear wax removal service is only available once per eligible client under this promotion.
   o If a client chooses not to proceed with ongoing hearing services through our clinic after the test, the standard ear wax removal fee applies.
   o This offer is not transferable, redeemable for cash, or valid with any other promotions.
   o If the wax removal procedure is deemed clinically unsuitable by our audiologist, alternative recommendations will be provided.
   
   
4. Appointment & Cancellation Policy
   o Appointments are subject to availability.
   o Clients who fail to attend their scheduled appointment without prior notice may forfeit eligibility for this offer.
   
   
5. Changes & Termination
   o We reserve the right to modify, suspend, or discontinue this offer at any time without prior notice.
   o Any changes to these terms will be updated on our website or communicated directly to clients.
   
   
   For further details or to check your eligibility, please contact Audience Hearing at 1300 432
   748.

Grand Opening $200 Voucher Lucky Draw — Terms and Conditions

1. Eligibility:
   The promotion is open to individuals who sign up via the official sign-up form before the grand opening event. Employees, contractors, and their immediate family members of Audience Hearing are not eligible to participate.
2. Offer Details:
   • Ten (10) winners will be selected through a random lucky draw to receive a $200 voucher each.
   • The voucher can be redeemed against any product or service offered by Audience Hearing.
3. Voucher Redemption:
   • Each voucher can be used only once and cannot be split into multiple transactions.
   • If the total cost of products or services exceeds the voucher value, the winner must pay the difference.
   • If the total cost is less than $200, the unused balance will be forfeited and cannot be carried forward or redeemed for cash.
   • Vouchers are non-transferable and cannot be exchanged for cash or credit.
4. Winner Selection and Announcement:
   • Winners will be selected by a random lucky draw conducted live on the grand opening day.
   • The draw will be live-streamed on Audience Hearing’s official Facebook page.
   • To participate in the draw, entrants must follow Audience Hearing’s Facebook page.
5. Voucher Collection:
   • Winners must claim their vouchers within 30 days of the announcement.
   • Failure to claim the voucher within this period will result in forfeiture of the prize.
6. General:
   • By entering, participants agree to comply with these terms and conditions.
   • Audience Hearing reserves the right to modify, suspend, or cancel the promotion at any time without prior notice.
   • Audience Hearing is not responsible for any technical issues or failures in communication or sign-up processes.
   • Any attempt to tamper with or abuse the promotion will result in disqualification.
   • Winners may be required to provide proof of identity to claim their prize.
   • This promotion is governed by Australian law and is subject to all applicable laws and regulations.
7. Privacy:
   • Personal information collected will be used solely for the purpose of administering this promotion and contacting winners.
   • For more details, please review our Privacy Policy.

Terms and Conditions – 7-Day Free Hearing Aid Trial

Eligibility

This offer is open to individuals aged 18 years and above who are considering hearing aids or seeking a second opinion. Participants must undergo a hearing assessment with one of our audiologists prior to commencing the trial.

Trial Duration

The free trial period lasts for 7 consecutive days from the date the hearing aids are fitted.

Booking

This offer is limited to the first 20 eligible clients who book via the provided QR code. Bookings are accepted on a first-come, first-served basis and are subject to appointment availability.

No Obligation

The trial is completely free with no obligation to purchase. Hearing aids must be returned in their original condition at the end of the trial period.

Hearing Aid Return

Hearing aids must be returned on or before the 8th day from fitting. Failure to return the devices may result in charges to cover the cost of the devices.

One Trial Per Person

Only one free trial is permitted per person. This offer is not transferable or redeemable for cash.

Device Type

The devices offered during the trial are advanced, AI-powered hearing aids. Specific models may vary and are subject to availability.

Exclusions

The offer does not include accessories such as chargers, custom ear moulds, or follow-up visits beyond the 7-day period unless otherwise stated.

Clinic Rights

Audience Hearing reserves the right to modify or terminate the offer at any time without prior notice.

Agreement

By participating in the trial, the client agrees to these terms and conditions and to follow any usage and care instructions provided by the audiologist.