30-day money-back guarantee: Return Policy (“Policy”):
- All hearing aids and other related products and accessories are fully refundable if they are returned to Audience Hearing in good working condition within 30 days of the date of purchase.
- The safe custody and care of the aids/devices issued to you are your sole responsibility. It is up to you to contact your insurance company to ensure the aids/devices are covered by them should anything happen.
- Hearing aid/s may be exchanged for other products (of the same or lesser value), or may be returned for a refund, within 30 days of purchase.
- We reserve the right to refuse exchange or refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost.
- Any refund paid will be the amount paid by the client only, which will not include any discounts or funders’ contributions (e.g. Australian Government Hearing Services Program Department of Veterans’ Affairs, Work Cover, or Insurance contributions).
- Audience Hearing will ensure all returns and refunds are processed in accordance with Australian Consumer Law (https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees).
